Customer Support

Having trouble with our software? We're here to help! Get technical support, report bugs, or ask questions about your Axinofy products.

Submit a Support Request

Support Information

Response Time

We aim to respond to all support requests within 24-48 hours during business days.

What we can help with

  • • Technical Issues & Bug Reports
  • • Installation & Setup Problems
  • • Feature Questions & How-to
  • • License & Billing Support
  • • Performance Issues
  • • Compatibility Problems

Before Contacting Support

  • • Try restarting the application
  • • Check if you have the latest version
  • • Note any error messages
  • • Include your operating system details
  • • Describe steps to reproduce the issue

Priority Levels

High: Software crashes, data loss, security issues
Medium: Feature not working, performance issues
Low: Questions, minor bugs, enhancement requests